Common FAQ

FREQUENTLY ASKED QUESTIONS 2023 Edition. BEMP Corporate Communications Office

Ticketing & General

What are the operating hours for BEMP? Our park opens from 10.30 to 17.30 daily, 364 days a year. First session begins at 11.00 and the last one at 16.20. Visit our social media page for any latest updates. Tel        : +62 (361) 8468883                              Ph        : +62 853 3883 3678 Email    : baliexoticmarinepark@gmail.com Where can I buy Dolphin Interaction tickets? You can buy tickets online through our Official Webpage or Whatsapp and Instagram. You may also purchase your tickets on arrival in the ticket booth (subject to availability). Can I buy tickets on the same day that I wish to interact with the dolphins? Yes, but please note that tickets are subject to availability. Please call us at +62 853 3883 3678 to check session availability. Are there different prices for different days? No. Prices are fixed and remain unaffected throughout the year. What are the accepted modes of payment? We accept Visa and Mastercard on the website. More payment options are accepted in the Ticket Booth. This includes cash in any major currencies and credit/debit cards by Visa, Mastercard, JCB, and Union Pay. Are tickets transferable? Tickets are transferable to another person, but you must inform us 24 hours in advance. Please view our complete Refund & Cancellation Policy. Are tickets refundable? No, all sales are final, and tickets sold are not refundable. Please view our complete Refund & Cancellation Policy. Will my Dolphin Interaction Program be affected by severe weather? Yes. Programs may be postponed or rescheduled due to severe weather. If rescheduling is no longer possible, you may transfer your ticket to another person, or have your ticket turned into a voucher for future visit. Is it possible to reschedule my visit to BEMP? Yes. Rescheduling must be done 24 hours in advance and is subject to session availability. Alternatively, Ticket Transfer is also possible. No-shows are charged 100% of their reservation amount and no refunds. What should I do if I lose something? Please approach our friendly staff at the Front Desk Counter at L2 lobby or the Cashier Counter at L1 souvenir shop. BEMP is not liable for any loss or damage to your belongings. How early should I arrive before the program starts? Guests must arrive at the park on time to the scheduled session. You should be ready in your swim attire at least 10 minutes before your session begins. Any lateness will affect your session duration as stated in our Admission T&C. Are there any restaurants inside BEMP? Yes, Ang Restaurant at L2 lobby is open from 11.00 to 18.00 daily. The Restaurant serves Chinese heritage cuisine, featuring authentic dimsum bites, live seafood and various beverages. Kid-friendly finger foods are available at the Poolside Lounge too. Are there any gift shops in BEMP? Yes, there is. Traditional Balinese art & craft, official merchandise, apparels, souvenirs and photobooth can be found at the L1 exit of BEMP

ACTIVITY GUIDLINE

What do I need to bring for the Discovery Program? You need to bring your own swim attire, goggles (if needed), and dry clothes. Fresh towels are provided to use during your visit at the park free of charge What should I wear during the Discovery Program? The permitted swimming attire are full-body wetsuits, board shorts and t-shirts, bodysuits, beach bikinis and other appropriate swimwear. Underwear, Jeans, Jackets, and anything with exposed zippers are not allowed. For details, please refer to Our Swim Attire Policy. How long will the water experience be? In-water interaction with the dolphins will range from 30 to 35 minutes per session at most to allow enough resting time for the Dolphins. Can I bring my own flotation device? Yes, but you do not need to. All participants of the Dolphin Interaction programs will be provided with life jackets, which are available in international sizing from S to XL. Just remember to bring extra clothes and comply with our Swim Attire Policy. Can I participate if I cannot swim? No, you do not. Our staff will always assist you through the entire experience. However, its important that you do not have a fear of water or a habit of panicking in deep waters. Can I wear sunscreen lotion during the Discovery programs? Please do not apply any sunscreen lotions during your session as it will affect our water quality. If you have already applied sunscreen, you can use the showers to rinse off. How many dolphins will I get to meet? There will be one dolphin and two trainers assigned to a group per session. How many people is in the interaction group per each session? A Discovery session takes place at either one of our two Starter Points. Each starter point will hold up to 6 people at once. Encounter sessions take place at the pool-side stage and each session holds up to 5 people at once. The capacity will ensure each guests has equal chance to participate in the programs. Are there age, height, or weight restrictions for the Dolphin Interaction Programs? Yes, age and height restrictions do apply. Please check our Admission T&Cs and Refund & Cancellation Policy before booking an interaction program. Scroll down to see our Policy for Pregnant Women, Children, and Infant participation. Can pregnant women participate in any Dolphin Interaction programs? Is a doctor’s letter required? For safety reasons, pregnant women are not recommended to participate in our activities. To participate, an indemnity form must be filled and signed during registration. What is the policy for children and infants?

• Children are counted from 1 – 11 years old
• Infants under 1 year old are enjoys FREE park entry, but cannot participate in ANY activities.
• Children under 1m in height must be accompanied personally by an adult in the same program.
• BEMP grants Child Concession Tickets to children from 1 – 3 years old, which entitles the child to 30% off for Discovery & Encounter
• Children with the age of 1-5 years must be accompanied PERSONALLY by an adult in the same program
• Children with the age of 6-11 years must be accompanied by 1 adult in 1 group with the same program.
• The special price for Indonesian citizens applies only to Indonesian KTP holders, excluding KITAS / KITAP.Every guest aged 4 – 70 years old is covered by our public liability insurance, provided by Jasa Raharja Insurance.

Are there areas in Bali Exotic Marine Park for guests with disabilities? Yes, guests with disabilities are welcomed at the park. Kindly inform our staff so that we can assist you throughout your experience. Are there shower facilities in Bali Exotic Marine Park? Outdoor and indoor shower facilities are available on-site. Am I allowed to bring a camera? No. For the safety of our animals, all personal photography devices other than mobile phones such as DSLRs, GoPro Action Cam and drones are to be stored in the designated Table or in your vehicle. Always ask for authorization from any of our staff members before taking any footage. Professional Media Crew is exempt from this policy upon the management’s consent. Can my friends and family take photos while I’m in a Dolphin Interaction session? No, cameras other than your smartphone is not allowed within our premise. A professional photographer will be with you during the experience to take photos. After each session, you will receive a softcopy picture of your choice FREE of charge as a souvenir. Additional photos may be purchased in the booth inside our souvenir shop.

Animal Welfare

How were the dolphins in the habitat obtained? The rescued dolphins in our habitats are classified as the Indo-Pacific Bottlenose Dolphin (Tursiops aduncus). They were entrusted to us upon rescue and our operation is approved and supervised by the Indonesian equivalent of the Natural Resources Conservation Services Department in the United States, locally known as BKSDA which is under the direct supervision of the Indonesian Ministry of Environment and Forestry. What are the underlying reasons for captivity and are there any plans for their release? There are multiple reasons for captivity. Firstly, it helps in research and education purposes. It allows access for undisturbed research and observation, enriching our knowledge, understanding and appreciation of these animals. Secondly, the public gets full access to observe dolphins closely with ease, serving the purpose of education. In addition, Captivity eliminates the need for long trips to the ocean and boat rides that pollutes marine ecosystems and disturbs wildlife populations. As part of our commitment as a Conservation Institution: breeding and release projects will be introduced in the near future.

Others

Is there a place to keep luggage? Please approach our receptionists at the L1 Concierge for assistance. I am interested in collaborating and partnering with Bali Exotic Marine Park, who should I contact? For corporate relations, partnership and negotiations, contact our sales and marketing department via email at baliexoticmarinepark@gmail.com Is smoking allowed in Bali Exotic Marine Park? Yes, but only in certain areas of the park as marked. Bali Exotic Marine Park is strongly against smoking and it is STRICTLY PROHIBITED near the lagoon and dolphin habitat. Violators will be fined. Ask our staff for the designated smoking areas. Are pets and animals allowed within Bali Exotic Marine Park? No pets or animals are allowed within our premises. Guide Dogs are welcome! Where is Bali Exotic Marine Park located? Bali Exotic Marine Park is located on Jalan Pelabuhan Benoa No. 7, 80222 Denpasar, Bali – Indonesia. You can also find us on Google Maps.