For our mutual safety and comfort, please observe our terms & conditions, and guidelines
Admission Terms & Conditions
REFUND & CANCELLATION POLICY
Last Update: 1st July 2024
This Refund & Cancellation Policy only applies to guests who booked directly with BEMP through any of our official channels, such as our website, social media and reservations counter.
If you made a booking through an Agent, either online or offline, please check with your agent for the relevant refund & cancellation policy.
- All official service channels managed by BEMP supports payment methods in Indonesian Rupiah by bank transfer, Visa, Mastercard and AMEX.
- International cards will be subject to your bank’s policies and may incur additional transaction fees.
- [For Mainland China Customers] BEMP on-site service counter supports payment by Alipay and WeChat Pay.
- All sales and payments are FINAL and NO REFUNDS is applicable.
- Reschedules are allowed, but must be communicated at least 24 hours in advance through phone +62 853388833678.
- No refunds in case of No-Show.
- In the event of an animal-related and/or weather-related emergencies, BEMP reserves the right to adjust the scheduled session and there will be no refund, with the following exception:
- Refunds may be offered, if management decides that delays and schedule changes are no longer possible, and,
- Refunds are processed after the Refund Request Form is filled and signed.
In the best interest of animal welfare, Management decisions regarding Cancellations or Reschedule cannot be contested.
By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP.
GUEST VISIT POLICY
Last Update: 1st July 2024
To ensure the safety of all guests, particularly vulnerable persons such as: infants, children, elderly, pregnant women, and the disabled, this Guest Visit Policy applies to all guests who intend to enter the park, regardless of booking channel.
Section I – Infants & Children
- Children fare is applicable to guests from age 1 – 11 years old.
- BEMP offers Child Concession fare specifically to children from 1 – 3 years old, which entitles the child to 30% off for Discovery & Encounter program.
- Infants under 1 year old enjoys FREE park entry, but cannot participate in ANY activities.
- Each child between 1-5 years old must be accompanied PERSONALLY by an adult guardian in the same program.
- For children between 6-11 years old, BEMP requires one adult guardian to be present in the same program.
Section II – Special Needs
- Pregnant women and/or those on their period cannot participate in the Discovery Program, but are welcome for other programs.
- BEMP participates in a public liability insurance that caters to guests up to 70 years old, elders and seniors are advised to choose non-swim programs.
- Person(s) with physical and/or mental limitations must enter together with an adult guardian with the same ticket.
- All guests defined as persons with Special Needs are eligible for priority check in through L1 entrance for convenience, please notify us at +62 85338833678.
By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP.
In alignment with Government Regulation No. P.16/IV-SET/2014 and Ministerial Decree SK.505/Menlhk/Setjen/KSA.2/8/2019, Bali Exotic Marine Park (BEMP) is committed to upholding the highest standards of animal welfare as a registered conservation institution. This policy, enforced by our in-house Animal Welfare Department, applies to all guests, ensuring the holistic welfare of our resident animals.
SECTION I: Animal Welfare Standards 1. Housing and Environment 1.1 Spacious and Enriched Habitat Animals are housed in environments that closely resemble their natural habitats, with adequate space and enrichment activities to promote natural behaviours. 1.2 Water Quality Water quality is rigorously monitored to meet the specific standards,set by regulatory bodies. We ensure optimal conditions, including temperature, salinity, and pH levels, as per Minister of Environment and Forestry regulations, P.16/IV-SET/2014 section water quality.
2. Nutrition and Diet 2.1 Balanced Nutrition Animals are provided with a varied diet tailored by veterinarians to meet their nutritional needs. 2.2 Feeding Practices Feeding schedules mimic natural patterns and are used as enrichment and positive reinforcement, never as coercion.
3. Health and Veterinary Care 3.1 Regular Health Checks Routine check-ups by qualified veterinarians ensure preventive care and prompt treatment of any health issues. 3.2 Medical Treatment We maintain comprehensive health records and provide immediate medical attention as needed.
4. Behavioural and Social Needs 4.1 Social Interaction Animals are grouped to encourage natural social behaviours, with efforts to facilitate positive interactions. 4.2 Behavioural Enrichment Activities are designed to stimulate cognitive and physical abilities, with programs updated regularly to maintain interest. SECTION II: Animal Welfare Practices 5. Training and Handling 5.1 Positive Reinforcement Training is conducted using positive reinforcement techniques, ensuring humane and rewarding experiences. 5.2 Humane Handling Staff are trained in humane handling to minimise stress and discomfort.
6. Staff Training & Education 6.1 Qualified Personnel All staff receive ongoing training in animal care, ensuring they are up-to-date with best practices. 6.2 Public Education Educational programs inform visitors about animal welfare and conservation, encouraging participation in ethical practices. SECTION III: Animal Welfare Enforcement 7. Ethical Considerations 7.1 Ethical Treatment Animal welfare is prioritised above commercial interests in all decisions and practices. 7.2 Transparency We welcome inspections and audits from relevant authorities and institutions to ensure transparency in our animal care practices.
8. Zero Tolerance for Animal Abuse We enforce a strict zero-tolerance policy towards any form of animal abuse by any person. Violations result in immediate disciplinary action, including termination or legal proceedings if necessary.
9.Enforcement & Compliance 9.1 Animal Welfare Enforcement Our Animal Welfare Department enforces this policy and ensures guest compliance. 9.2 Guest Guidelines & Compliance Guests are required to adhere to the following guidelines for responsible interactions with our animals.
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This policy is designed to clearly articulate our commitment at BEMP to ethical practices, guest responsibility, and animal welfare. Your participation is essential to help us maintain the wellbeing of our resident animals. COURTESY OF ANIMAL WELFARE DEPARTMENT vet.baliexoticmarinepark@gmail.com PT TAMAN BENOA EKSOTIK |