For our mutual safety and comfort, please observe our terms & conditions, and guidelines
Admission Terms & Conditions
This Refund & Cancellation Policy only applies to guests who booked directly with BEMP through any of our official channels, such as our website, social media and reservations counter.
If you made a booking through an Agent, either online or offline, please check with your agent for the relevant refund & cancellation policy.
- All official service channels managed by BEMP supports payment methods in Indonesian Rupiah by bank transfer, Visa, Mastercard and AMEX.
- International cards will be subject to your bank’s policies and may incur additional transaction fees.
- [For Mainland China Customers] BEMP on-site service counter supports payment by Alipay and WeChat Pay.
- All sales and payments are FINAL and NO REFUNDS is applicable.
- Reschedules are allowed, but must be communicated at least 24 hours in advance through phone +62 853388833678.
- No refunds in case of No-Show.
- In the event of an animal-related and/or weather-related emergencies, BEMP reserves the right to adjust the scheduled session and there will be no refund, with the following exception:
- Refunds may be offered, if management decides that delays and schedule changes are no longer possible, and,
- Refunds are processed after the Refund Request Form is filled and signed.
In the best interest of animal welfare, Management decisions regarding Cancellations or Reschedule cannot be contested.
By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP.
To ensure the safety of all guests, particularly vulnerable persons such as: infants, children, elderly, pregnant women, and the disabled, this Guest Visit Policy applies to all guests who intend to enter the park, regardless of booking channel.
Section I – Infants & Children
- Children fare is applicable to guests from age 1 – 11 years old.
- BEMP offers Child Concession fare specifically to children from 1 – 3 years old, which entitles the child to 30% off for Discovery & Encounter program.
- Infants under 1 year old enjoys FREE park entry, but cannot participate in ANY activities.
- Each child between 1-5 years old must be accompanied PERSONALLY by an adult guardian in the same program.
- For children between 6-11 years old, BEMP requires one adult guardian to be present in the same program.
Section II – Special Needs
- Pregnant women and/or those on their period cannot participate in the Discovery Program, but are welcome for other programs.
- BEMP participates in a public liability insurance that caters to guests up to 70 years old, elders and seniors are advised to choose non-swim programs.
- Person(s) with physical and/or mental limitations must enter together with an adult guardian with the same ticket.
- All guests defined as persons with Special Needs are eligible for priority check in through L1 entrance for convenience, please notify us at +62 85338833678.
By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP.